Step 1: Submit a Complaint

Contact us via:
📧 care@nureviahomecare.com
📞 +1 (647) 588-4248

Please include:

• Your name
• Service date
• Description of issue
• Preferred resolution

Step 2: Acknowledgment

We acknowledge all complaints within 2 business days.

Step 3: Investigation

We review:

• Caregiver reports
• Client feedback
• Service records

Step 4: Resolution

We aim to resolve issues within 7–10 business days.

Possible outcomes:

• Caregiver replacement
• Service adjustments
• Refund (if applicable)
• Internal corrective action

Step 5: Follow-Up

We confirm resolution and ensure client satisfaction.